It was claimed by the customer staff that the side rail was broken.The device evaluation revealed that the side rail panel was detached.The bed was damaged when a patient was getting up from the bed frame.No injury was claimed.The review of post-market surveillance data and the investigation carried out at the manufacturer site revealed that the main factor which could lead to the side rail detachment might be related to an excessive force applied to the side rail.This is in line with the event description, the side rail was damaged by the patient who shifted all of their weight on the side rail during getting up.The photographic evidence revealed that the side rail panel was mechanically damaged, it was detached from the side rail mechanism (the screws holding the panel were ripped off).The instruction for use for citadel plus bed frame (ifu document number: 831.374_en) includes preventive maintenance procedures for side rails: the operation of the side rails should be checked daily by the device owner.If the malfunction is identified, arjo or approved service agent should be contacted.Ifu includes also safety information: ¿caregiver should always aid patient in exiting the bed.¿ based on the analysis of the complaints, the external excessive force must first compromise the integrity of the safety side prior to breaking it.Arjo device failed to meet its performance specification since the side rail panel was detached from the side rail mechanism.The citadel plus bed was used with the patient when the event occurred and in that way contributed to the event.This complaint is deemed reportable due to the safety side detachment from the bed frame.
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