The device history record (dhr) was reviewed and indicated that the product was released accomplishing all quality standards.The device was manufactured on july 22, 2019.Per the dhr review, lot number 1919724764 is associated with item code 712150 not item code 714150 which was reported.There were no physical samples or photos received for the investigation.Because a sample was not returned, we were unable to perform functional and visual evaluations to confirm the reported condition and determine the root cause.However, a supplier corrective action request has been issued to further investigation and address the reported condition.If a sample is received at a later date, the investigation will be updated accordingly.This complaint will be used for tracking and trending purposes.
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