The complaint reported has been assigned a primary as reported classification of trapper - packaging - pouch not sealed and a secondary as reported classification of trapper - n/a.Product was not returned for review at the time of this report being completed.The device is not available for investigation and examination.It was therefore not possible to carry out any dimensional, functional, visual or microscopic examination on the device.A review of the lot specific manufacturing documentation could not be executed as the lot number is unknown.The distributor ran a ship history report on this customer and they identified 6 batches sold to this customer in the last 2 years.The dhr review on those 6 batches (since we can't be sure which batch was used) shipped to the customer has been completed.A ship history report brought up the following six batches sold to the customer: · 3571029508 (480 units were shipped to the distributor on 22 - sep-2021.) · 3571029749 (482 units were shipped to the distributor on 20 - oct-2021.) · 3571030857 (476 units were shipped to the distributor on 23 - mar-2022.) · 3571030858 (478 units were shipped to the distributor on 23 - mar-2022.) · 3571031081 (473 units were shipped to the distributor on 21 - apr-2022.) · 3571031612 (419 units were shipped to the distributor on 24 - aug-2022.) a review of the manufacturing documentation for lot# 3571029508; 3571029749; 3571030857; 3571030858; 3571031081; 3571031612 and all of their subcomponents was completed and found that the device met its material, assembly, and product specifications at the time of release to distribution.The review of the router and subsequent sub assembly routers did not highlight any anomalies.A similar trend review could not be executed as the specific lot number is unknown.As of 12 december 2022, there were no other complaints associated with lot number 3571029508; 3571029749; 3571030857; 3571030858; 3571031081; 3571031612 for the primary as reported failure trapper - packaging - pouch not sealed.From the information available, there is no evidence present to indicate that the device was not used per the directions for use/product label.Trapper ifu includes the following instructions in relation to product sterility: warning section: ''contents supplied sterile using an ethylene oxide (eo) process.Do not use if sterile barrier is damaged.If damage is found, call your boston scientific representative.'' inspection prior to use: ''prior to intervention, carefully examine all equipment to be used during the procedure including the structural integrity of the device.Verify that the device and sterile packaging have not been damaged.Do not use if sterile package is damaged.'' following completion of creganna medical information review, the primary as analysed classification has been assigned trapper - product not returned - complaint unable to confirm and the secondary as analysed classification has been assigned trapper - n/a.There is no evidence of a potential processing or design failure associated with this complaint, no updates are required to the risk documentation for the trapper device.The complaint is deemed reportable.Upon the above information, escalation is required to the quality management team.Therefore, after a full review of available information received the probable conclusion code classification assigned to this complaint is 'cause not established''.The definition of cause not established ' per our field complaint handling for legally manufactured product procedure is: ''the investigation findings do not lead to a clear conclusion about the cause of the report adverse event'.Creganna medical will err on the side of caution and is reporting this complaint to the fda as a mdr.We will continue to monitor for these complaint types.The initial complaint notification indicated that the complaint device will be returned.When we receive the complaint device for evaluation, any additional information is received, or we get a confirmation that the complaint device is not coming back, we will submit a follow-up report.B3.Date of event is unknown.Therefore we entered (b)(6) 2022 as a best estimated date.
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Initial notification indicated that the device would come back.This follow-up 1 mdr is due to additional information received on 11-jan-2023.After multiple attempts were made to receive additional information and determine if the device was coming back, no response was received.Creganna medical have updated this mdr to reflect this new information.If more additional information is available or the device is returned, we will send another follow-up report.
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