Samples were sent by the customer.The complaint states that the "collar was cracked".Visual inspection of the product returned shows that the luer lock was over-torqued and thus cracked and became disengaged.This complaint is confirmed.However, to test the functionality, the samples sent that were unopened/uncontaminated were connected to a 10 ml prefilled saline syringe to simulate use and observe any issues.This complaint cannot be confirmed, as no cracks, leaking, or other issues were found.Quality inspection records for lot 2204023d was reviewed for any abnormalities, inconsistencies, or nonconformities that may have caused or contributed to the reported condition.A total lot quantity of (b)(4) sets was produced whereas (b)(4) sets were leak and occlusion tested, and (b)(4) samples were pulled for bond pull testing.There were no failures identified in the aql in-process testing.In addition, incoming inspection records showed no abnormalities were observed when the product was inspected upon receipt.Root cause: it is believed that the cracked failure is due to over-tightening the luer lock and thus causing a crack and disengagement.If this is a manufacturing problem, this issue should be detected by the assembler during the solvent bonding and packaging process.Corrective action: it is believed that this failure is due to over-tightening the luer lock and thus causing a crack and disengagement.Therefore, no corrective actions will be implemented at this time.It is recommended to use caution when tightening the luer to avoid cracking.
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