Block h6: device code a06 captures the reportable event of loss of visualization inside the patient.Block h10: upon receipt of this scope at our quality assurance laboratory, this device was thoroughly analyzed.Visual examination did not identify evidence of any damage or defect was observed on the shaft or tip of the device.No fogging or condensation was noted on or in the lens.Witness marks were observed on the pads of the umbilicus connector, indicating it was connected to a controller.An image assessment was performed by connecting the device to an exalt controller.Upon connection, a live image was displayed.No issues were observed with the image.Articulation of the tip was performed using the control knobs on the handle, and no changes to the image quality were observed.The tip was manually manipulated, and no issues were observed with the image.The umbilicus was manipulated by rotating the connector at the controller, applying tension to the cable, and stressing the strain reliefs at the connector and the handle; no issues were observed with the image.The handle was opened to visually inspect the repeated button printed circuit board (pcba) at the top of the handle, and the grounding components in the bottom of the handle.No visual defects were identified.A review of the photo provided by the account was performed.The photo depicted the "scope error screen", which indicates that there was a scope error during use.The reported loss of visualization was confirmed, based on media evidence provided by customer.However, a probable cause for the reported event cannot be established as the product analysis was unable to replicate the reported observation.The device history record (dhr) confirmed that the device met all material, assembly and performance specifications.A review of the device instructions for use (ifu) was completed and did not reveal any evidence of device misuse, off label use, or failure to follow instructions.
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