The customer suspected device was returned for investigation.The olympus service center confirmed the reported event during inspection and testing.Upon evaluation of the returned device the following defects were found, connecting tube dented, nozzle had foreign objects, due to wear of angle wire, bending angle in up direction did not meet the standard value, due to wear of angle wire, the play of up/down knob out of the standard value, angle rubber scratched, adhesive on angle rubber had white-clouded area, due to clogging of nozzle, air/water supply volume did not meet the standard value, due to clogging of nozzle, water removal ability did not meet the standard value, switch 1 and 3 scratched, light guide protector scratched, scope connector cracked adhesive around light\guide lens peeled, distal end cover dent, on water detection sticker 1b, dots smudged and connected.The faulty parts were replaced, and the device was returned to the user facility.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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A user facility submitted a repair request to the olympus service center, for a gastrointestinal videoscope having broken insertion part.Upon inspection and testing of the returned device, foreign material was found clogged in the scope nozzle due to insufficient cleaning.This medical device report (mdr) is being submitted to capture the reportable malfunction found during evaluation.There was no report of patient harm or user injury associated with this event.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause could not be determined.It was confirmed that foreign material was found in the nozzle, however, the cause could not be specified.The nozzle was not reported to have been deformed and no information was provided regarding device handling.Three attempts were performed to obtain additional information regarding the user's reprocessing methods, but no response was received from the customer.Olympus will continue to monitor field performance for this device.
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