It was claimed by the customer staff that the citadel plus bed frame was damaged.One of the side rail panels was detached from the side rail mechanism.The bed was in use.No injury was reported.The review of post-market surveillance data and the investigation carried out at the manufacturer site revealed that the main factor which could lead to the side rail mechanical damage might be related to an excessive force applied to the side rail.This is in line with side rail condition.It was mechanically damaged, based on photographic evidence provided the side rail panel was detached from the side rail mechanism (all screws holding the panel were ripped off).According to citadel plus instruction for use (831.374): the operation of the side rails should be checked daily by the device owner.If the malfunction is identified, arjo or approved service agent should be contacted.Based on the analysis of the complaints, the external excessive force must first compromise the integrity of the safety side prior to breaking it.The side rail was damaged and from that perspective the citadel plus bed did not meet the performance specification.The device was in use but no injury occurred.The complaint was decided to be reportable due to the side rail panel detachment.
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