The reporter's meter and test strips were provided for investigation where they were tested using retention controls.Testing results (qc range = 4.1 - 6.8 inr): qc 1: 5.0 inr, qc 2: 5.1 inr, qc 3: 5.2 inr.The obtained qc values were in the allowed range of the used combination strip lot - qc lot.All measurements were without error messages.The results alleged by the customer were observed in the meter¿s patient result memory.The investigation did not identify a product problem.The cause of the event could not be determined.The patient's hematocrit is 35%.Per product labeling, hematocrit ranges between 25-55 % do not significantly affect results.Therefore, the patient's hematocrit level is within the acceptable range.The patient used the same finger for the other measurement.According operator manual, for a second measurement a new puncture of a different finger is mandatory.
|