The device history record (dhr) was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the reported issue.The dhr review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.Sample evaluation could not be performed since no sample or photo was provided for evaluation.An investigation was carried out with the multifunctional team.All processes and controls were found to be followed correctly, including packaging and all inspections performed on the product.No abnormal conditions were found that could trigger the reported condition.Based on the present information, and since no photo sample was provided and no actual sample was received, the reported issue could not be confirmed and a root cause cannot be determined.However, a corrective and preventive action has been initiated to address the reported issue.
|