H6: investigation summary: one photo received for investigation, it is possible to observe a bag of 20g needles, a bag is made up of four pieces, where one of the pieces it is possible to observe foreign matter at the height of the needle hub, therefore incident is confirmed.Furthermore, a device history record review showed no rejected inspections or quality issues during the production of the provided lot number that could have contributed to the reported defect.Possible root cause is associated with use of a sponge (used as shock absorber) in the transfer guides after the vision chamber.This sponge accumulates silicone residue, which is used as a lubricant for the transfer guides in the production line, this sponge stains the base of the hub, generating a stain similar to the sample claimed by the customer.Manufacturing personnel have been notified of this incident to increase awareness of this matter.A project was initiated to reduce any foreign matter inside our products.
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