Investigation conclusion: a review of the package insert (pi) was conducted for clarity of instructions.No issues were found.The customer's reported problem was related to a deviation from the instructions called out in the pi.Investigation summary: in response to your complaint, we performed a review of the package insert (pi) for clarity of instructions.No issues were found.The reported problem we believe is related to a deviation from the instructions called out in the pi.The information you provided has been documented and will continue to be monitored.Root cause: customer procedural error.Source: phone: (b)(6).
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