A getinge service territory manager (stm) was dispatched to evaluate the iabp.Upon initial inspection of the iabp, the stm found unit to be severely compromised with very few components not having been contacted by blood.Provided a service quote to the customer for repairs and discussed further options.Customer will inform when a decision to move forward has been made.Three (3) good faith efforts (gfes) to obtain the relevant repair and iabp status related to this complaint issue were made to the customer.However, despite our best efforts, customer has not responded to any of our gfes.Consequently, this complaint is being closed due to insufficient information.This report is being submitted as the result of a retrospective review conducted in capa (b)(4).
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