H6: investigation summary: no product or photo was returned by the customer.The customer complaint of cracked sharp box lid for 22.7l could not be verified due to the product not being returned for failure investigation.According to the device history record review, during the manufacturing process no issues were reported for damaged or broken lids for the lot number (2108931) reported under this complaint.A review of the ncmr¿s was performed; the results exhibit no issue reported for the same part number and issue throughout the last twelve months.According with this investigation, there is not enough information provided from customer like a picture of the damaged product to determine the root cause of this non-conformance, however it was noticed that this issue arose from a product sold in asia pacific and all the shipping and transportation process for that country products indicates that flex is in charge of manufacturing, packaging and loading of the product, while bd is in control of transportation, transshipment, distribution and final delivery.For this reason, it can be concluded that products sold out of usa goes through different distribution stages where this kind of issue may be generated due to the handling carried out during the transportation and those activities are out of flex¿s reach.Considering that failure mode is related to broken/damaged parts, the mold was verified to rule out that the issue could be generated by a damaged on the mold, the assessment confirms that mold was free of damaged.Based on that assessment, it can be confirmed that issue could be generated by several variables like hit, incorrect handling, incorrect storage, non-suitable packaging during partial sells.As part of this investigation, a review of customer complaint records was performed; according to the customer complaint records, no additional complaints were received through the last twelve months for the same part number and issue.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.
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