Model Number 72081-01 |
Device Problem
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/14/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Repeated attempts by adc to retrieve the product were unsuccessful and/or the customer discarded the product.At this time product has not yet been returned.An extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.Dhrs for the fs libre sensor and fs libre sensor kit were reviewed and the dhrs showed the fs libre sensor and sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.N/a was selected for pma/510k as it is unknown if the user was using android, ios, or a fs libre reader with the fs libre 3 sensor.
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Event Description
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A customer reported receiving erroneous glucose results from an abbott diabetes care device.The results when plotted on a parkes error grid fell into either the c, d, or e zone.There was no report of death, serious injury, or mistreatment associated with this event.
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Manufacturer Narrative
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Sensor (b)(6) has been returned and investigated.Visual inspection performed on the returned sensor patch and no issue was observed.Data was extracted using approved software and extraction was successful.Sensor state 7 with event log 11 and sensor state 8 with event log 9 are an indication that the sensor had terminated due to an error recognized by the sensor.This is a part of software design and is not an indication of product non-conformance.Smu (source measurement unit) test will be performed on the sensor to verify if sensor is functioning as intended.The watermark was observed at the base of the tail indicating the sensor being properly inserted.Sensor was damaged during de-casing.An extended investigation was performed.Visual inspection has been performed on returned de-cased sensor and observed glue over the poise voltage test points.Poise voltage test was performed using connector key and results were within specification.Passing all smu (source measurement unit) test indicates that there were no issues with sensor functionality and electronics.Sensor thermistor testing was within specification, indicating the sensor was providing accurate glucose readings.Performed poise voltage test for the returned sensor and all results were within specification.All test results were within specification.During testing, no abnormal errors were observed indicating that the error termination was not caused by sensor malfunction.As no indication of a sensor defect was discovered during the investigation, the error termination had no effect on the functionality of the sensor.The passing of functionality testing indicates that there were no problems with sensor functionality and electronics.Therefore, this issue is not confirmed.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported receiving erroneous glucose results from an abbott diabetes care device.The results when plotted on a parkes error grid fell into either the c, d, or e zone.There was no report of death, serious injury, or mistreatment associated with this event.
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Search Alerts/Recalls
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