Model Number 71992-01 |
Device Problems
Unable to Obtain Readings (1516); Device Displays Incorrect Message (2591)
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Patient Problems
Hypoglycemia (1912); Hot Flashes/Flushes (2153); Loss of consciousness (2418); Diaphoresis (2452); Shaking/Tremors (2515)
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Event Date 12/15/2022 |
Event Type
Injury
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Manufacturer Narrative
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre sensor and sensor kit were reviewed, and the dhrs showed the libre sensor and sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A webform complaint was received in which an error message was reported with the adc device.Customer received a "sensor ended message" and was unable to obtain readings.As a result, customer experienced symptoms of hot, sweaty, cold, and loss of consciousness.When customer woke up, they went to the kitchen to get something to eat but was still shaking.No further details were reported.There was no report of death or permanent impairment associated with this event.
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Manufacturer Narrative
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Sensor (b)(6) has been returned and investigated.The sensor plug is fully seated and no issues were observed.Extracted data from the returned sensor using approved software.The sensor was found to be in sensor state 6 (indicating early termination).Inspected the plug assembly, no issues were observed.The sensor state was reprogramed and activated and it went to state 6(please write the meaning ).Issue was further de-cased and battery was replaced.Sim vivo testing (simulation of the electrical signal produced by the sensor tail) was performed and all results were within specification.Therefore, the issue is not confirmed.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A webform complaint was received in which an error message was reported with the adc device.Customer received a "sensor ended message" and was unable to obtain readings.As a result, customer experienced symptoms of hot, sweaty, cold, and loss of consciousness.When customer woke up, they went to the kitchen to get something to eat but was still shaking.No further details were reported.There was no report of death or permanent impairment associated with this event.
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Search Alerts/Recalls
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