Additional information: h6 - codes updated.Investigation: an investigation method could not be applied, because products were not provided to us for investigation.In the picture provided in sap, the nose of the product is fractured.Batch history review: the device quality and manufacturing history records (dhr) have been checked for all leading device(s) lot numbers and the products found to be according to our specification valid at the time of production.There are no similar complaints against the same lot number(s) with this error pattern.Explanation, rationale, conclusion and root cause: unfortunately, without the product, and only with the picture archived in sap database, we cannot determine the exact cause.According to the quality standard, a material defect and a production error can most probably be excluded.If further investigations are required, the product should be provided for examination.A capa was already initiated for various failure modes of the challenger system.
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