At this time product has not yet been returned and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.A tripped trend review was conducted for the reported complaint, no trends were identified that would indicate any product related issues.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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Customer reported their adc device reader was damaged due to an emergency.As a result, customer was unconscious, and their husband called an ambulance.Attempts to gather additional information were unsuccessful.No further details were reported.There was no report of death or permanent impairment associated with this event.
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