H.6 investigation summary: this statement is to summarize the investigation results regarding the complaint that alleges ¿false positive result¿ when using kit flu a+b 30 test physician veritor (material # 256045), batch number 2299095.Bd quality performs a systematic approach to investigate false positive result complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.Based on the available information understood that analyzer showed positive for the first test cartridge, but customer doubt the result when seeing no lines visually.Customer re-test the samples by taking a new swab and testing with another test cartridge, the result shown in analyzer was negative.Bhr (batch history review) analysis and retain sample testing were performed on the batch number provided and no issues were found, and results were acceptable.Samples were returned for investigation.Upon visual inspection, the returned kit is missing the extraction reagent pouches, control swabs, and devices.Customer had returned six used tested devices and placed them in a biohazard red bag.Based on the returned samples the return sample analysis could not be performed.A trend analysis for false positive was conducted, no adverse trend was identified.The complaint was unable to be confirmed.The root cause could not be identified.Bd quality will continue to monitor for trends.H3 other text : see h.10.
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