Udi is unknown.No information has been provided to date.A product sample was received and is awaiting evaluation and investigation, including root cause analysis, is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
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Other, other text: visual inspection of the returned device noted a damaged tank cover, worn block assembly and corroded drain fitting.Filled tank with water, attached temp check, plugged in line cord, and turned on the power switch.Performed functional tests.The device leaked from the drain fitting confirming the customer complaint.Root cause is a damaged drain fitting.A manufacturing device history record (dhr) review was not performed because the device is beyond a year from its manufacture date of 2006 and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.No action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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