The returned product was subjected to a detailed technical analysis and the corresponding production documentation was reviewed to establish whether a deviation from the manufacturing process could be the cause for the reported event.The instrument was returned completely disassembled.Most of the returned components are severely deformed, most likely caused by application of high forces.The metal tube connector (bushing) has separated from both the outer shaft and the pull-wire.However, the bushing shows an imprint which appears as if it was induced by a tool such as e.G.Pliers.Unfortunately, the pull-wire and the winding wheel (which is attached to the pull-wire) were not returned for analysis.Moreover, the distal portion of the inner shaft has fractured and separated from the rest of the system.The distal portion of the inner shaft was also not returned.Review of the production documentation confirmed that the device in question was manufactured according to specifications and successfully passed all in-process controls as well as the final inspection.Based on the conducted investigations, no material or manufacturing related root cause was identified.The final root cause for the reported event could not be determined.
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