The customer, a syncardia authorized distributor, reported that a few minutes after the freedom driver was connected to the patient, the driver had a red alarm.The patient was switched to a back-up driver.
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Alarm history and patient data file review found seven new fault alarms recorded in the driver's eeprom: 2d, 36, 22, 4a, 28, 4a, and 4b which are related to peaks/drops in voltage or low pressure.Visual inspection of internal and external components revealed no abnormalities.Freedom driver passed all incoming functional testing.Additional observational focused on the most recently recorded alarm in the driver's eeprom; fault alarm code 4a: low cardiac output.The driver is powered on but not connected to a mock tank in order to test for cardiac output below 3.5 lpm and operated for 15 minutes, when the driver is designed to annunciate the alarm.The driver was then allowed to run for an additional 30 seconds while in the alarm state.A second eeprom extraction was performed and a new 4a fault code alarm was recorded.Failure investigation for this complaint confirmed the reported issue via alarm history data review.The complaint was not replicated via observational testing and no evidence of a device malfunction was found.The root cause of the customer reported issue could not be determined.Failure investigation identified no test failure, damage, or abnormalities that could have contributed to the customer reported alarm.Driver functioned as designed.Patient was switched to a back-up driver without any reported adverse impact.This issue will be monitored and trended as part of the customer complaint process.Syncardia has completed its evaluation and is closing this file.(if new or additional information is received in the future, syncardia will file a follow-up mdr.) comp-(b)(4) follow-up report 1.
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