The device history record was reviewed and indicated that the product was released accomplishing all quality standards.The device was manufactured on september 18, 2019.A sample was not received for the investigation.Because a sample was not returned, we were unable to perform functional and visual evaluations to confirm the reported condition and determine the root cause.The investigation was carried out with the multifunctional team, all processes and controls were found to be followed correctly, including packaging and all inspections performed on the product.No abnormal conditions were found that could trigger the reported condition.If a sample is received at a later date, the investigation will be updated accordingly.A corrective action is not applicable at this time.We will continue to monitor for adverse trends that require immediate attention.This complaint will be used for tracking and trending purposes.Correction made to h6 medical device problem code to display 4044 "difficult or delayed separation" rather than 1528 "difficult to remove".
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