A getinge field service engineer (fse) was dispatched to investigate.Upon evaluating the unit, the fse observed the reported issue.However, the getinge field service engineer (fse) advised that the customer's biomed technician performed service repairs to the unit involved in this reported event.Based on the available information at this time, the reported issue was resolved by replacing the support, display mount (0426-00-0098) and screws (0212-12-0605) x 4.The fse performed all functional and safety checks to meet factory specifications.Unit passed all functional and safety test per factory specifications.The iabp was then released to the customer and cleared for clinical service.This report is being submitted as the result of a retrospective review conducted in capa: (b)(4).
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