It was reported that on (b)(6) 2023 a patient arrived who required a treatment via the cardiohelp and the hls set.During the opening of the circuit the latter proved to be defective at the level of the electronic connectors.The priming was carried out without any problems.There was a fault with the green electronic line on the hls set.Therefore the arterial pressure could not be zeroed and there was no delta pressure, as well as the monitoring was impossible.Furthermore there was no svo2 (saturation) reading possible and the customer continued without this data.The hls cable was replaced, but did not solved the issue.There was no visible corrosion or defect on both hls cables.The hls set was discarded by the customer.Further the customer confirmed that there was no damage to the packaging and the priming procedure was very urgent.During unpacking the device no failure was detected.The customer further informed that when connecting the hls cable to the electronic connector of the hls set the cable was dangling and the glue of the green electronic flat cable was not well stuck to the hls set body.He informed that according to the absolute emergency situation and not impacting the operation of the pump and priming, the decision was made to continue the procedure, therefore the immediate realization of the ¿zero pressure¿ issue was impossible.The saturation failure will be investigated in another complaint id# 763047 (mfg report number#8010762-2023-00069) for the cardiohelp device.As the hls set was discarded an investigation of the device is not possible.However, according to the risk file of the hls set advanced, hit set advanced the following root causes can lead to the reported failure: - wrong pressure measurement due to a malfunction of the pressure sensor moreover, in the instructions for use of the hls set advanced 5.0/7.0 hit set advanced 5.0/7.0 it is stated in chapter 6.1 preparation and installation to carry out the calibration for each pressure parameter of the integrated sensors.To do this, the system must be free of liquids.For this reason, carry out the calibration before priming the set.The production records of the affected be-015703112 #shls module advanced adult passed the tests as per specifications.Production related influences are unlikely.Based on the results the reported failure "flat green cable of sensors defective" could not be established, as the product was discarded and no investigation is possible.This complaint was found in the database of customer complaints for the cardiohelp device as a single event (timeframe from 2022-01-23 till 2023-01-23).The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.H3 other text : device was discarded by the customer.
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