(b)(4).According to the complaint description, the device was shaving leakage.There was no complaint sample returned for investigation.Therefore, no physical assessment could be conducted, and investigation will be based on documentation review.Leakage of the catheter may happen due to several reasons such as being in contact with sharp object during use i.E.Contact with clamper, kidney dish/tray.In our current standard operating procedure ((b)(4)), the products are subjected to 100% visual inspection and any defective raw balloon will be culled out before sent to the next process.Upon completion of assembly process, the finished catheter will be again subjected to 100% balloon inspection and 20 minutes leak test.Catheter with defective balloon will be culled out during this process.In conclusion, due to no actual sample returned for this complaint, any further investigation was not possible.Therefore, this complaint could not be confirmed.
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