The complaint investigation for false elevated architect afp results included a search for similar complaints, and the review of complaint text, trending data, labeling, and device history records.Return testing was not performed as returns were not available.Data and information provided by the customer confirm the complaint issue without indication for any additional issue identified.A ticket search by lot number indicates the product lot is performing as expected.A review of tracking and trending data for the product did not identify any commonalities regarding the lot number 43036fn00 and complaint issue.No related trends were identified.A review of the device history record did not identify any potential non-conformances, deviations, or non-conformances for the associated lot number 43036fn00 and complaint issue.Accuracy testing was performed using an in-house retained kit of the complaint lot 43036fn00.Testing met acceptance criteria and the product is performing as expected.Labeling was reviewed and adequately addresses the issue under review.Based on the investigation, no systemic issue or product deficiency was identified for architect afp reagent lot 43036fn00.Correction to d4 - catalog no: initial: 03p36-74 / corrected: 03p36-78.
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