Model Number AZURION 3 M15 |
Device Problems
Positioning Failure (1158); Mechanical Jam (2983)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/28/2023 |
Event Type
malfunction
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Event Description
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It has been reported to philips that there was a rotational movement problem of the c-arc.The issue was found during clinical use.No harm has been reported to philips.Philips has started an investigation of this complaint.
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Manufacturer Narrative
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Philips has investigated this complaint.The philips remote service engineer (rse) communicated with customer and confirmed that z-rotation movement had problem.Upon remote testing the rse guided the customer to clean the foreign matter on the l-arm base and customer cleaned the foreign matter on the l-arm base.After cleaning, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Device problem code was corrected.
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Search Alerts/Recalls
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