The complaint investigation included review of data and information provided by the customer, search for similar complaints, ticket and trending review, labeling review, device history review, and in house testing of a retained reagent lot 42595fn00.Return testing was not completed as returns were not available.Data and information provided by the customer was reviewed and support the complaint issue without indication for any additional issue.The lot search review did not identify an increase in complaint activity for the issue of false positive results.The ticket and trending review for the complaint list number did not identify any trends.Device history review in did not identify any nonconformances or deviations associated with the complaint lot and the customer¿s issue.Performance testing was performed using an in-house retained kit of the complaint lot.Acceptance criteria was met indicating the lot is performing as expected.A review of the labeling adequately addresses the customer¿s issue.Based on the investigation, no systemic issue or deficiency with the alinity i hbsag qualitative ii confirmatory reagent, lot 42595fn00, was identified.
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