A user facility reported to olympus that during reprocessing of the evis exera iii gastrointestinal videoscope, the scope did not pass the soluscope s4 machine (error 101) and there were no changes after several rinses with a syringe, swabs and different connectors.Upon inspection and testing of the customer returned device, foreign material (fibrous deposits (plastic & synthetic)) was found clogged in the scope air/water nozzle.This medical device report (mdr) is being submitted to capture the reportable malfunction found during evaluation.There was no patient involvement reported with this event.
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The customer suspected device was returned for investigation.The olympus service center confirmed the reported event during inspection and testing.It was reported that the problem raised by the customer was a pressure issue in the air-water channel during aer treatment, using a soluscope washer-disinfector, which was caused by clogged nozzle.Upon further evaluation of the returned device the following defects were found, nozzle clogged by white-colored material, angle rubber glue discolored, coating-peel off at the junction between the connecting tube and the bending section, distal end cover scratched, universal cord wrinkled, and angulations out of specification.The faulty parts were replaced, and the device was returned to the user facility.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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