The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The product was manufactured on 12-july-2022.One decontaminated sample was received for the evaluation.The sample was visually inspected, and the test was carried out to activate the hydromer in the tube according to the instructions, the reported issue was not confirmed, the hydromer was activated, and the stylet was withdrawn without problem.Please refer to the ifu (instructions for use) for the proper procedure for insertion of the feed tube and extraction of the stylet: "using a syringe, inject approximately 10 cc of water into the tube to activate the hydromer coating".At this time, a corrective and preventative action (capa) is not deemed necessary.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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