Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the stand movement is partially available.Review of the system log file showed that geometry power supply switched off.Upon functional testing, fse found that power control unit is defective.To resolve this issue, fse replaced power control unit.After replacement of power control unit, system was returned to use in good working order.The codes were updated based on the investigation outcome.Device problem code and evaluation method code were corrected.
|