The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history records for alinity magnesium reagent, lot number 43489ud00.The ticket search determined that there is as expected complaint activity for the likely cause lot.Trending review determined no trend for the issue for the product.Return testing was not completed as returns were not available.Based on the information provided, the cross functional team have determined that this is an adverse event due to use error.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no systemic issue or deficiency of the alinity magnesium reagent, lot number 43489ud00 was identified.Updated section: outcomes attributed to ae: corrected from required intervention to serious injury.
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