Additional information: d9 -no product return h6 - codes updated investigation: the complaint sample was not provided for investigation, thus an investigation of the complaint product is not possible.Device history review: the device quality and manufacturing history records have been checked for all leading device(s) lot numbers and the products found to be according to our specification valid at the time of production.There are no similar complaints against the same lot number(s) with this error pattern.Conclusion/preventive measures: due to a lack of data and without the product we cannot determine an exact conclusion and root cause for the mentioned deviation.According to the quality standard, a production error and a material defect can most probably be excluded.If further investigations are required, the product should be provided for examination.Root cause cannot be finally concluded.Therefore, the root cause specific risk cannot be identified.The potential risk determined during initial vigilance evaluation remains valid.Based upon the investigation results, a capa is not necessary.
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