Investigation summary: a complaint of tubing being sealed together was received from the customer.No product or photo was returned by the customer.The customer complaint of tubing defective/ damaged could not be verified due to the product not being returned for failure investigation.A device history record review for model 30914 lot number 22089343 was performed.The search showed that a total of (b)(4) in 1 lot number were built on 17aug2022.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.
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