On the 15feb2023, the customer contacted radiometer because the results of several samples on the abl90 flex plus analyzer (serial number: (b)(4) in the neonatal intensive care unit (nicu) for the ionic calcium and bilirubin were not in accordance with the clinical state of the patient.Patient 1) (b)(6): 1.12mmol/l, (b)(6): 4.7mg/dl; patient 2) (b)(6): 1.09mmol/l, (b)(6): 2.9mg/dl; patient 3) (b)(6): 1.25mmol/l, (b)(6): 7.8mg/dl.The samples were repeated on the abl90 flex plus analyzer (serial number: (b)(4)) in the lab and the results were significantly different.The abl90 flex plus analyzer in the nicu was checked by the customer and they mentioned that the calibration and quality controls for the parameters during sample measurement were within range.The customer is reporting the discrepant ionic calcium and bilirubin measurements from the abl90 flex plus analyzer in the nicu as false low.Radiometer field service engineer provided an update on 22feb2023: the customer complained again about the issue but is unable to provide discrepant and comparison measurements.The field service engineer checked the abl90 flex plus analyzer and discovered that even though the calibration and qc seems okay, some of the samples had the error message "1070 sensor response error".He replaced the sensor interface and tested 3 samples (not the same as above) and the results matched.
|