Calibration results were acceptable.Quality control results in the time period from (b)(6) 2023 to (b)(6) 2023 were not stable and show outliers.No quality control data was provided from the date of the event.Upon review of the alarm trace, no relevant alarm was observed.The field service engineer replaced the sample probe.The issue did not re-occur.The investigation could not identify a product problem.The cause of the event could not be determined.The issue is consistent with a pre-analytical sample handling issue, leading to a contaminated sample probe.Na.
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The initial reporter stated they received discrepant results for two patient samples tested with the gluc3 (glucose hk gen.3) assay on a cobas 8000 cobas c 502 module, serial number (b)(4).Patient sample 1, tested on (b)(6) 2023: the sample initially resulted in a gluc3 value of 0.01 mmol/l and repeated as 5.54 mmol/l patient sample 2, tested on (b)(6) 2023: the sample initially resulted in a gluc3 value of 0.01 mmol/l and repeated as 7.26 mmol/l.No questionable results were reported outside of the laboratory.
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