(b)(4).The customer returned one cartridge of 40130 vclude ti med 6/cart 30/box and two 70462 vclude aplr med cvd 6" 152mm appliers for investigation.The cartridge and appliers were examined with and without magnification.Visual examination of the cartridge revealed obvious signs of use in the form of biological material.There were no clips remaining in the cartridge.Both appliers were misaligned.Functional inspection could not be performed on the cartridge since there were no clips remaining.However, in an attempt to simulate the reported issue, a laboratory inventory was used with the returned appliers misaligned.A clip from the laboratory inventory cartridge was able to load properly into the misaligned appliers and was able to be applied to over-stressed surgical tubing.The reported defect could not be replicated based upon the sample returned.The lot number of the finished good was not reported.However, a potential lot number was able to be identified from a review of sales history.The device history review for the potential lot number 228107 of product 40130 vclude ti med 6/cart investigation did not show issues related to complaint.A device history review of the sub-assemblies, and clips were also performed.No nonconformances or issues related to defective clips were identified.Inspection results: zero (0) defects detected during in-process and final inspections performed by qa.100% inspection of finished goods is performed by in-line inspectors.Nonconforming packages / product is required to be removed from the lot.Sub-assemblies are weight counted and variance between issuance qty and production qty did not exceed our internal variance threshold of +/-3% which would trigger an investigation.No component issues detected during sub-assembly in-process / final inspections performed by rmi quality assurance for lots 42272 or 41661.100% inspection of each cartridge assembly under magnification is performed as part of the production process.Nonconforming cartridge assemblies are required to be removed from the lot.The clip inspection showed zero visual defects /zero dimensional nonconformances detected during inspection.The ifu for this product was reviewed.Corrective action is not required at this time as the root cause could not be determined.There were no clips remaining in the returned cartridge.The customer reported complaint could not be confirmed.One cartridge and two appliers were returned.Visual examination revealed obvious signs of use in the form of biological material.There were no clips remaining in the cartridge.A dhr review was performed on the potential lot number of the returned cartridge and no relevant findings were identified.Both returned appliers were misaligned.It is possible that the misalignment of the appliers contributed to the complaint.However, without any clips returned, this could not be confirmed.The ifu for this product states "always check the alignment of applier jaws before use.When closed, jaw tips should be directly aligned and not offset.Alignment of the jaw is critical for safe application of the clip.If this is not done, patient injury could occur." "appliers are precision instruments and must be handled with care.Inspect for wear or damage and confirm adequate clip pick-up prior to use.Return to vesocclude medical, llc, llc for repair as necessary.If not done a patient injury could occur." teleflex will continue to monitor and trend on complaints of this nature.
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