Customer alleged that during a qa procedure, the fixed cone fell onto the table while the user was removing the birdcage (qa equipment).There was no patient involved since this was during qa.The user confirmed there was no injury.The investigation is in process.It was verified that this issue could only occur by releasing the latch.The nut is not used in this configuration, therefore the customer allegation that the nut failed is incorrect.It was verified that the latch on this system was functioning properly at the time of the event.The issue can be attributed to the therapist not being experienced and accidentally actuating the latch release, causing the cone to fall, which can occur on the vsi systems only, not m6.This has been verified with sme's from both engineering and physics.Based on the investigation, this was a use error only.
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