During the resuscitation of a cardiac arrest patient, the autopulse platform (sn (b)(4)) stopped after performing 10-15 minutes of compressions.The crew performed troubleshooting by replacing the autopulse li-ion battery and resetting the lifeband.However, upon resuming the compressions, the autopulse platform stopped and made a clicking sound.The crew had to reset the lifeband again, and the issue persisted.Immediately, the crew reverted to manual cpr for the rest of the call.No consequences or impacts on the patient.
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The customer reported a complaint that "the autopulse platform (sn (b)(6) stopped after performing 10-15 minutes of compressions," which was confirmed during the functional testing and the archive data review.The root cause of the customer's reported complaint was a corroded/rusty and nonadjustable brake gap of the drive train motor, likely attributed to user maintenance.Reviewing the autopulse platform archive revealed that daily checks were not performed regularly.Daily device checks are required per user manual to help prevent the brake from seizing.The customer reported a complaint that "the autopulse platform made a clicking sound" was not reproduced or verified during the functional testing at zoll.However, the corroded drive train motor brake results in no brake activation, which causes open/clicking sound.Unrelated to the reported complaint, a small hairline crack across the handle of the front enclosure was noted upon visual inspection.The root cause of the observed physical damage was likely attributed to normal wear and tear or user mishandling, such as a drop.The front enclosure was replaced to address the observed physical damage.Upon further inspection, unrelated to the reported complaint, the encoder drive shaft does not rotate smoothly and exhibits binding and resistance.The clutch plate was deburred to remedy the problem.The root cause was the sticky driveshaft clutch area, usually caused by sharp edges from all 12-hex edges of the armature plate or burrs on the clutch rotor's surface.The sticky clutch's impact was not severe enough to make the platform non-functional.The archive data review indicated user advisory (ua) 02 (compression tracking error) and ua17 (max motor on time exceeded during active operation) on and around the reported event date.The corroded/rusty and nonadjustable brake gap of the drive train motor is the cause for the ua02 and ua17 messages, thus, confirming the customer's reported complaint.In addition, unrelated to the reported complaint, the archive data indicated ua07 (discrepancy between load 1 and load 2 too large) messages on and around the reported event date.The ua07 message observed in the archive was not reproduced during the testing at zoll, and no device malfunction that could have caused the autopulse platform to display ua07 was noted.User advisory is a clearable message designed into the platform to alert the operator that autopulse has detected one of several conditions.Per the autopulse maintenance guide and autopulse user advisory list, user advisory 07 occurs when the load sensing system has detected a weight/load imbalance between the two load cells.The device does not need to be performing compressions for this to occur; it may happen at any time when the device is powered on.User advisory 07 indicates that the patient/manikin is out of position or the patient/manikin is not properly centered.The recommended actions to take for this type of user advisory are: ensure the patient/manikin is properly aligned (armpits on the yellow line), deploy the shoulder restraint to reduce patient/manikin movement, and press restart to clear the ua.The autopulse platform failed functional testing due to ua17 (max motor on time exceeded during active operation) message.Further inspection of the autopulse platform revealed that the corroded/rusty and nonadjustable brake gap of the drive train motor is the cause for the ua17 and ua02 messages, thus, confirming the customer's reported complaint.The drive train motor was replaced to address the customer's reported complaint.The ua07 message observed in the archive was not reproduced during the functional testing.A load cell characterization test confirmed that both cell modules function within the specification.Following service, the autopulse platform passed the run-in and final tests without fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for the autopulse platform with sn (b)(6).
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