Other, other text: h3.Device evaluated by manufacturer and h6.Health impact and evaluation codes: updated one device was returned for investigation with a cracked enclosure and a damaged line cord.Filled tank with water, attached temp check, plugged in line cord, and turned on the power switch.Performed functional tests.The liquid crystal display (lcd) was damaged and not working confirming the customer complaint.Root cause of the issue was found to be due to impact damage.A device history record (dhr) review was not done as the device is more than a year beyond the manufacturing date.A service history review showed that the device had not been in for service in the previous year.No action was taken due to the device being beyond economical repair.
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