The customer reported falsely elevated wbc (woc) results for one patient sample on the cell-dyn ruby, serial number (s/n) (b)(6).Maintenance, calibration, event and setpoints logs, and current dilution factors were reviewed.Review of the gain settings determined the setpoints for woc 90° are below the nominal gains setting range (1200 ¿ 1700).A review of all complaints associated and a review of complaint trends for the list number was performed.The review did not identify any adverse trends.Additionally, labeling was reviewed and adequately addressed the issue under review.Based on the investigation, no systemic issue or deficiency of the cell-dyn ruby, serial number (s/n) (b)(6) was identified.
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