Philips has investigated this complaint.According to the additional information collected, the system was in clinical use, which caused delay in diagnosis for coronary procedure.A philips field service engineer (fse) inspected the system onsite and confirmed that the image processing failure due to defective ippc disk.Fse replaced the ippc disk and reinstalled the software.After which, the system was returned to use in good working order.The codes were updated based on the investigation outcome.The device problem code and component code were corrected.
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