Date of event is unknown, no information has been provided to date.A product sample was received and is awaiting evaluation, investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
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Other, other text: h3.Device evaluated by manufacturer and h6.Health impact, event problem and evaluation codes: updated.One (1) device was received.Visual inspection noted a broken liquid crystal display (lcd), cracked tank cover, and corroded drain fitting.Filled tank with water, attached temp check, plugged in line cord, and turned on the power switch.The liquid crystal display (lcd) was damaged, and the tank cover was leaking confirming the customer complaint.A root cause was due to impact on the liquid crystal display (lcd) and cracks in the tank cover.A manufacturing device history record (dhr) review was not performed because there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.Action taken, replaced the printed circuit board (pcb) which contains the liquid crystal display (lcd) and the tank cover.Performed preventative maintenance (pm).
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