Customer believes they started using these pads in first of 2022.Customer is using the pads with generators icc80, serial # (b)(4).There is currently no validation for compatibility to this competitor generator.Customer did not retain original samples from investigation.Remainder of boxed product was requested for return.Product was received through the rma room on 3/8/2023 nad tested with in house generator.Devices returned were in new condition in new packaging.Products were removed from packaging and applied to test generator a1250.Cord connection was snug and fit as intended.When inserted, the grounding pad alarm went away on the generator (per specification).The gel of pad was reviewed to confirm stickiness.Product was in specification and was not easily removed when applied to bare skin.Complaint was unable to be confirmed from returned samples.True root cause is unable to be determined with accuracy.It may be possible the customer generator has a slight tolerance stack on the pads connector to our bovie product, causing a bad connection between the pads and unit.This is the first complaint recorded for this occurrence for the product code.Based on the information provided, no further actions are required.This can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or information pertinent to the investigation, a follow up report will be submitted.
|