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Model Number 8884720247 |
Device Problem
Material Rupture (1546)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/02/2023 |
Event Type
malfunction
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Manufacturer Narrative
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An investigation is currently underway.Upon completion, the results will be forwarded.Device evaluation comment - the customer stated that the device will not be returned for evaluation but did not provide rationale.
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Event Description
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Customer reports: on (b)(6) 2023, the doctor performed an exchange, placing the kangaroo brand probe for the first time.On 03/02/2023, it was observed that a replacement was required as the balloon had ruptured.
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Manufacturer Narrative
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The device history record (dhr) for the reports lots were reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the condition described by the customer.A sample analysis was not possible as there was no photographs or samples provided for evaluation.Without a sample to evaluate, it is not possible to confirm the reported issue, determine a root cause or relate it to a manufacturing process.All associated lot documentation was carefully reviewed; no issues or discrepancies were found related to the reported complaint.This complaint will be closed with no further action; if sample is received later, the complaint will be reopened for investigation.This complaint will be used for tracking and trending purposes.
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Search Alerts/Recalls
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