The customer reported that discordant reactive vitros anti-hbc igm (ahbcm) and anti-hav igm (ahavm) results obtained from two samples collected from the same patient compared to anti-hbc total and anti-hav total negative results were obtained from the same patient samples when tested on a vitros 3600 immunodiagnostic system.The assignable cause of the event is most likely an unknown sample interferent that affects the vitros ahavm and vitros ahbcm assays but not the vitros ahbc total and vitros ahav total assays.The customer performed a manual 20x dilution on sample 1, but did not program a 20x dilution factor and obtained vitros ahavm and ahbcm negative results.This indicates a potential sample interferent that was diluted out of the sample.The affected sample was sent to the mayo clinic to be tested with the anti-hbc total, anti-hav total, anti-hbc igm and anti-hav igm assays.The results obtained from the mayo clinic matched the vitros results obtained from the same four assays.However, it was determined the mayo clinic also used vitros assays.This supports the likelihood of an unknown sample interferent that affects the vitros ahavm and ahbcm assays but not the ahavt and ahbct assays.Historic quality control results were acceptable indicating vitros ahavm reagent lot 5730, ahavt reagent lot 5810, ahbcm reagent lot 8430 and ahbct reagent lot 8280 were performing as intended on the vitros 3600 immunodiagnostic system.
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