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Model Number 777000 |
Device Problem
No Device Output (1435)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/28/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Technical assistance center (tac) support engineer performed troubleshooting with the customer, noted that unit was connected correctly and with no error code.Customer in addition, confirmed they tried multiple handpiece on the device and the unit showed no output.Tac advised customer to send in the device for evaluation and repair.The subject device however, was not returned for evaluation.In a follow up communication, customer stated that the facility has decided not to repair the device as they are planning on upgrading to a newer model instead.Supplemental report(s) will be submitted should any relevant new information is available and or received.Investigation is ongoing.This report will be supplemented accordingly following investigation.
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Event Description
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It was reported no output observed on the device during output inspection check (preparation for use).There was no patient involvement on this reported event.No harm was reported, no user injury reported due to the event.
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Manufacturer Narrative
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This report is being supplemented to provide additional information based on the legal manufacturer's investigation and correction to h4.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the display issue was not determined as the issue was not confirmed.Olympus will continue to monitor field performance for this device.
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Search Alerts/Recalls
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