The device was not returned to clarus for examination.The dhr showed no abnormalities during manufacturing and the device passed final inspection.After reviewing the rma database, email / verbal communication with customer, pictures provided by customer and internal review of the lase design, it can be concluded that the device more than likely had inadequate irrigation while in use causing the device to overheat.Additional information: incident was originally reported using form 5400 on 10 jan 2023.See attached form and fda response.See mw5114307.
|