It was reported that the purewick urine collection system was not suctioning and was leaking.Representative did troubleshoot water cup test and machine failed.Patient had been using the purewick product for less than 90 days.Per additional information received via liberator on 13mar2023, stated that the machine was smoking and it had a bad smell.Representative advised to replace the kit and the patient said they already replaced it.Customer service found that the replacement was issued on december to the patient from the liberator.It was noted that the patient had been using the purewick products for less than 90 days.Per clarification mail received from liberator on 21mar2023, confirmed that the bad smell refers to the smoking smell.
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The reported event was inconclusive because no sample was returned.A potential root cause for this failure could be "inadequate component selection component failures, damage, or deterioration ".It was unknown whether the device had met relevant specifications.The dhr review could not be performed without a lot number.The instructions for use were found adequate and states the following: replacing canister and tubing: replace the canister and tubing for each patient per facility protocol or at least every 60 days, whichever is sooner.If you notice any of the following, replace immediately: canister or tubing has residual urine build-up canister or tubing appear cloudy.Canister or tubing appear discolored.Canister becomes cracked.Tubing becomes torn.Purewick¿ external catheter no longer securely connects to collector tubing failure to clean and/or replace accessories may affect the performance of the system.The useful life of the collection canister and tubing is 60 days.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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It was reported that the purewick urine collection system was not suctioning and was leaking.Representative did troubleshoot water cup test and machine failed.Patient had been using the purewick product for less than 90 days.As per additional information received via liberator on 13mar2023, stated that the machine was smoking and it had a bad smell.Representative advised to replace the kit and the patient said they already replaced it.Customer service found that the replacement was issued on december to the patient from the liberator.It was noted that the patient had been using the purewick products for less than 90 days.As per clarification mail received from liberator on 21mar2023, confirmed that the bad smell refers to the smoking smell.
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