The product investigation was completed.Device evaluation details: visual analysis of the returned catheter revealed reddish material inside the pebax and a hole on the surface of the device.A screening test was performed in accordance with bwi procedures.The catheter was working correctly, and no force issues were detected during the analysis.However, the hole at the pebax with reddish material inside it could be related to the force issue.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use contain the following recommendations: to ensure accurate force readings, verify that the force reading is near zero when the catheter is not in contact with tissue.If the force reading is not near zero when the catheter is not in contact with tissue, perform zeroing.If the force problem persists, replace the catheter cable or the catheter.On other hand, regarding the additional finding observed, the instruction for use contains the following information: to prevent damage to the catheter tip, use the insertion tube supplied with the catheter to advance or retract the catheter through the hemostasis valve of the sheath.A manufacturing record evaluation was performed for the finished device 30758663l number, and no internal actions related to the reported complaint condition were identified.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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